The Evolution of Digital Case Management Technologies and Their Role in Supporting Holistic Client Care within Multidisciplinary Social Service Organizations
Keywords:
Digital Case Management, Holistic Client Care, Multidisciplinary Social Services, Information Systems, Technology Adoption, Client-Centred CareAbstract
The advancement of digital case management technologies has revolutionized the delivery of holistic client care in multidisciplinary social service organizations. Particularly in the context of growing complexities in client needs, the integration of information systems has facilitated better coordination, improved outcomes, and enhanced data-driven decision-making. This paper examines the evolution of these technology, highlights critical developments in the field, and assesses their contribution to holistic and collaborative care practices. A literature review explores key studies conducted. Heat maps and tables are provided to illustrate adoption trends and technology features. Finally, the paper discusses implications for practice and future directions for technological innovations in social services.
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